Ordering & Shipping
How long does shipping take?
In-stock knit sweaters ship from our US warehouse within 1–3 business days and arrive 3–5 business days after shipping. Made-to-order items (all-over-print sweaters, photo blankets, satin pajamas, and graphic apparel) need 2–5 business days of production, then transit takes 10–15 business days to the US & Canada and 15–20 business days to other supported countries. Full details in our Shipping Policy.
How do I track my order?
You'll receive a tracking link by email as soon as your order ships. You can also sign in to your account to view order status anytime.
Do you ship internationally?
Yes. We currently ship to the United States, Canada, Australia, New Zealand, Japan, Singapore, Hong Kong SAR, South Korea, and the United Arab Emirates. Available destinations are shown at checkout.
Will my order arrive in separate packages?
Possibly. In-stock items and made-to-order items ship from different facilities, so an order containing both may arrive in two shipments — you'll get tracking for each.
Products & Sizing
Are your sweaters really knitted?
Yes — our knit sweater line is genuine knitwear, with every design woven directly into the fabric, not printed on. That's why they look and feel like classic holiday sweaters. Our All Over Print sweaters are a separate line: they use vibrant edge-to-edge sublimation printing instead, and are clearly labeled as All Over Print.
How do I choose my size?
Our sweaters are unisex and true to size — a size chart is on every product page. Between sizes? We recommend sizing up for a relaxed fit.
Returns & Support
What is your return policy?
We accept returns within 30 days of delivery. Start a return through your account, or email support@interstellux.com — full details in our Refund Policy.
My order arrived damaged. What do I do?
Email us a photo within 7 days of delivery and we'll send a free replacement or a full refund — your choice. Reporting within 7 days helps us resolve carrier claims quickly, but damaged or defective items remain fully covered under our 30-day return policy.
Do I pay import duties on international orders?
No. All international orders ship Delivered Duty Paid (DDP) — duties and taxes are already included in your order total, so nothing is collected at delivery.
How do I contact support?
Email support@interstellux.com or call +1 (505) 528-1915 (Mon–Fri, 9 AM–5 PM CT). We reply within 1 business day.