Shipping policy
Last updated: September 2026
We fulfill orders from two sources: our US warehouse and our international production facilities. The shipping options and delivery times you see at checkout depend on the items in your cart. If your order contains items from both sources, they may arrive in separate shipments — you will receive tracking for each.
Order Processing Time
In-stock items from our US warehouse are processed within 1–3 business days (Monday–Friday, excluding US holidays). Made-to-order items (all-over-print and personalized products) require 2–5 business days of production before shipping — order processing is included in this window. You will receive a confirmation email with tracking information once each shipment is on its way.
Items Shipped from Our US Warehouse
Available for delivery within the United States.
| Order Weight | Cost | Transit Time |
|---|---|---|
| Under 2 lb | $5.99 | 3–5 business days |
| 2–4 lb | $7.99 | 3–5 business days |
| 4–6 lb | $9.99 | 3–5 business days |
| Over 6 lb | $11.99 | 3–5 business days |
| FREE Standard Shipping | $0 | Orders over $89.95 |
Made-to-Order Items Shipped from Our International Production Facilities
Available for delivery to the United States, Canada, Australia, New Zealand, Japan, Singapore, Hong Kong SAR, South Korea, and the United Arab Emirates.
| Destination | Cost | Transit Time | Free Shipping |
|---|---|---|---|
| United States & Canada | $5.99–$11.99 (by weight) | 10–15 business days | Orders over $89.95 |
| Australia & New Zealand | $5.99–$11.99 (by weight) | 15–20 business days | Orders over $120.00 |
| Japan, Singapore, Hong Kong SAR, South Korea, UAE | $5.99–$11.99 (by weight) | 15–20 business days | Orders over $120.00 |
Transit times above do not include production time. Your estimated delivery date is shown at checkout.
Duties & Taxes (International Orders)
International orders are shipped Delivered Duty Paid (DDP) — import duties and taxes are included in your order total, so you will not be charged any additional fees upon delivery. For US orders, applicable sales tax is calculated at checkout.
Order Tracking
Every order includes tracking. You'll receive a tracking link by email once your order ships, and you can also track orders through your account at interstellux.com.
Delays
Delivery estimates are provided at checkout. During peak holiday periods, carriers may experience delays beyond our control. If your order has not arrived within the estimated window, contact us and we will investigate with the carrier.
Lost or Damaged Packages
If your package arrives damaged or is lost in transit, contact us within 7 days at support@interstellux.com with your order number (and photos, if damaged). We will send a replacement or issue a full refund. Reporting within 7 days helps us resolve carrier claims quickly, but damaged or defective items remain fully covered under our 30-day return policy.
Contact
support@interstellux.com — we respond within 1 business day.
InterStellux is a brand operated by Luna VM LLC, 10803 Sagegulf Ln, Houston, TX 77089, United States.